Return and Exchange Policy

Effective Date: 02/26/25

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Returns

1. Eligibility:

Items must be returned within 7 days from the date of purchase.

To qualify for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

2. Non-Returnable Items:

Gift cards

Specific items, e.g., clearance items, personalized goods]

3. Process:

Contact our customer support team at sales@azebproducts.com to initiate the return process.

Provide proof of purchase (receipt or order confirmation).

Return shipping costs: covered by the company.

Exchanges

1. Eligibility:

Items eligible for exchange must be reported within 7 days of receipt.

2. Conditions:

Exchanges are subject to product availability.

Items must meet the same condition requirements as returns.

3. Process:

Contact our support team at sales@azebproducts.com

Specify the item you wish to exchange and the replacement you want.

Refunds

1. Refund Type:

Refunds will be processed to the original payment method.

Refunds may take 5–10 business days to reflect.

2. Partial Refunds:

If returned items show signs of use or damage, partial refunds may be issued at our discretion.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 7 days of receipt.

We will arrange for a replacement or issue a full refund at no additional cost to you.

For questions or further assistance, please contact us at  sales@azebproducts.com